Aritzin Refund Policy

At Aritzin, we want you to be fully satisfied with your purchase of women’s jackets, coats, sweaters, dresses, and accessories. If an item doesn’t meet your expectations, our refund policy is designed to be fair, transparent, and easy to follow. Below are the detailed guidelines for requesting a refund—please read them carefully to ensure a smooth process.

1. Eligibility for Refunds

To qualify for a refund, your item(s) must meet the following criteria:

  • Return Window: The request must be initiated within 30 days of the delivery date (as confirmed by the shipping carrier’s tracking information). Requests made after 30 days will not be processed.
  • Item Condition: The item must be in its original, unused, and unworn condition—no stains, odors, or signs of wear; all original tags, labels, and packaging (e.g., garment bags, dust covers for coats) must be intact and included with the return.
  • Exceptions: Final-sale items (clearly marked “Final Sale” on the product page at the time of purchase) are non-refundable, even if returned within 30 days. This includes items purchased during flash sales, seasonal clearance events, or marked with “No Refunds” in the product description.
  • Damaged/Incorrect Items: If you receive a damaged, defective, or incorrect item (e.g., wrong size, color, or style), you are eligible for a full refund (or exchange) regardless of the 30-day window—but you must contact us within 7 days of delivery to report the issue (see Section 4 for details).

2. How to Request a Refund

Follow these steps to initiate a refund for eligible items:

  1. Contact Our Team First: Email us at [email protected].
  • Your full name and order number (found in your order confirmation email or account dashboard).
  • The name and SKU of the item(s) you want to return (found on the product page or packing slip).
  • The reason for the refund (e.g., “size too large”, “style mismatch”—this helps us improve our products!).
  • Photos of the item (optional but recommended, especially if the item is unused to confirm condition).
  1. Receive Return Instructions: Our team will respond within 24 business hours (Monday–Friday, 9 AM–5 PM EST) with:
  • A pre-paid return shipping label (for orders within the U.S.—international orders may require you to cover return shipping costs, unless the item is damaged/incorrect).
  • A return authorization (RA) number—write this number on the outside of your return package (missing RA numbers may delay processing).
  1. Ship the Item Back: Pack the eligible item(s) securely (use the original packaging if possible) and attach the pre-paid label. Drop the package at the designated shipping carrier location (e.g., USPS, UPS) and keep the tracking number for your records.

3. Refund Processing Timeline & Method

  • Inspection Period: Once we receive your returned package (typically 3–5 business days after you ship it), our team will inspect the item(s) to confirm they meet the refund eligibility criteria.
  • Processing Time: If approved, we will initiate the refund within 2–3 business days of inspection.
  • Refund Method: Refunds will be issued to your original payment method (e.g., credit card, PayPal, Apple Pay). The time it takes for the refund to appear in your account depends on your payment provider:
  • Credit/debit cards: 5–7 business days (may vary by bank).
  • PayPal: 1–3 business days.
  • Apple Pay/Google Pay: 3–5 business days.
  • No Partial Refunds: We only issue full refunds for eligible items (excluding original shipping costs, unless the refund is due to our error—see Section 4). Shipping costs paid at checkout are non-refundable for standard returns (e.g., size issues, change of mind).

4. Refunds for Damaged/Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered (our error), we offer the following:

  • Full Refund: We will refund the entire purchase price (including original shipping costs) and provide a pre-paid return label for the faulty item.
  • Required Documentation: To process this refund, please email [email protected] within 7 days of delivery with:
  • Your order number and item details.
  • Clear photos of the damage, defect, or incorrect item (include labels/tags to show the issue).
  • A photo of the shipping label (to confirm delivery to your address).
  • Fast Processing: We prioritize these requests and will initiate the refund within 1 business day of verifying the issue, to minimize inconvenience.

5. Refund Exceptions & Limitations

  • Lost/Stolen Returns: Aritzin is not responsible for return packages that are lost or stolen in transit. We recommend using the provided tracking number to monitor your return—if the package is marked as delivered but we haven’t received it, contact the shipping carrier first to resolve the issue.
  • Changed Mind After Use: Items that have been worn, washed, altered (e.g., hemmed coats), or have missing tags will be rejected and returned to you at your expense—no refund will be issued.
  • Gift Purchases: If the item was a gift (purchased with a gift receipt or by another person), refunds will be issued to the original purchaser (not the recipient) via their original payment method.

6. Checking Refund Status

To check the status of your refund:

  • Track Your Return: Use the return package’s tracking number to confirm delivery to our warehouse.
  • Contact Us: If you haven’t received a refund update within 10 business days of our receiving your return, email [email protected] with your order number and RA number—we’ll investigate and update you promptly.

7. Contact Us for Refund Questions

If you have questions about our refund policy, need help initiating a refund, or have concerns about a pending refund, please reach out to our customer service team at:

We’re here to assist you and ensure your refund experience is as smooth as possible.